Legal notes


General Logistics Systems
Germany GmbH & Co. 
GLS Germany-Straße 1 - 7
DE-36286 Neuenstein



Legal representatives:
Personally liable partners:
GLS Beteiligungs GmbH, represented by Saadi Al-Soudani, Eberhard Fritze and Martin Seidenberg
General Logistics Systems B.V., represented by James Rietkerk


Commercial registry number:
Bad Hersfeld district court HRA 863


VAT identification number:
DE 812802911


Information about online dispute resolution for consumers:
The EU Commission has set up an Internet platform for online resolution of disputes (ODR platform). The ODR platform serves as a point of contact for extrajudicial resolution of disputes relating to contractual obligations arising from online purchase/service contracts. The customer can reach the ODR platform via the following link:

Alternative dispute resolution: GLS Germany does not take part in dispute resolution processes in front of a consumer arbitration board.

Privacy Policy

of GLS Germany GmbH & Co. OHG Info website

With the following information we would like to provide you with a general overview on how processes your personal data and inform you about your rights according to privacy laws.
Depending on the services you use, the details of the data processing differ. So not all given information will apply to you.

I.    General Information

1.    Applicable data protection laws and data protection obligation

GLS Germany GmbH & Co. OHG (GLS Germany) takes data privacy seriously. For that reason, personal data exclusively in accordance of the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

As GLS Germany provides postal services or takes part in it, we are committed to maintaining postal secrecy under the Postal Act (PostG) as to following the obligations of the post-services data protection regulation (PDSV).

2.    Security of personal data

By means of technical and organisational security measures, GLS Germany does its best to protect personal data from loss or misuse. Personal data is processed only in systems which are protected by appropriate security measures (SSL-Encryption). If required by technical development, we reserve the right to modify these security and privacy practices.

3.    Contact details of the controller and the data protection officer

Controller according to Art. 4 (7) GDPR resp. service provider according to §13 TMG (German Telemedia Act) is:
General Logistics Systems Germany GmbH & Co. OHG
GLS-Germany-Str. 1-7
36286 Neuenstein

Telefon +49 (0) 6677 646 907 000

(Hereinafter: „GLS Germany“)

You can contact our company data protection officer at:
GLS Germany GmbH & Co. OHG
Company data protection officer
GLS Germany-Str. 1-7
36286 Neuenstein

If you want to contact us via unencrypted e-mail, please note that the confidentiality of the transmitted information cannot be guaranteed. Unencrypted e-mails can possibly be read by unauthorised third parties.

4.    Personal Data

Personal data comprises particulars on personal or factual circumstances of a specific or determinable individual. This includes for instance information such as name, address, telephone number and date of birth.

Information that cannot be linked to a specific or determinable individual - such as favoured web pages or the number of users on a page - is not considered as personal data.

II.    Collection of data, Purpose of processing and legal basis

Your personal data will only be processed by us provided with a legal basis. This legal basis may result from a law, contract or a prior given consent. Potential legal basis arise out of Art. 6 GDPR.

The following data is collected automatically when visiting the website:

a)    Logging of IP addresses
Each time a user accesses a GLS website, data is recorded in a log file. The following data is temporarily recorded:

  • Date and time of request
  • IP address or DNS name of the requesting computer
  • requested page (URL)
  • HTTP answer code
  • Client operating system and version
  • Browser and version

The logfile data is anonymously analysed for statistical purposes. Statistical reports are used to evaluate the usage of the GLS websites. In particular, the order in which the pages are visited and the path taken between pages is shown. This is intended to give GLS Germany an indication how the usability of the website can be improved further.

b)    Cookies
For the usage of the website of GLS Germany it may be necessary for the servers of GLS Germany or third parties (e.g. YouTube) to set cookies. Cookies are small text files stored on your hard drive, that are associated with your browser and that provide certain information to the website or body that sets the cookie. Cookies cannot run computer programs or transmit viruses. They just help us to make our online offer more user-friendly an effective. These cookies are used for the technical administration of the website. Every visitor can configure his/her browser to refuse cookies. In this case no data will be saved on the visitor's computer. It may be that you cannot use all functions of the website to the full extend when cookies are disabled. To find out more details about the cookies you can check our Cookie-Policy

c)    Google Analytics
The GLS Germany website uses Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA ("Google"). Google Analytics uses cookies. The information about your use of this web site, generated by the cookie (incl. your IP address), is transmitted to a Google server in the USA and saved there.

The website operator has a legitimate interest in analyzing user behavior in order to optimize its website. Due to that the legal basis for the data processing is Art. 6 (1) f GDPR. We are using Google Analytics to analyze and improve the use of our website. These statistics help us make our services more interesting and efficient. For the exceptional cases in which personal data is transferred to the USA, Google has the EU-US Privacy Shield certification.

The GLS website uses the Google Analytics extension „gat._anonymizeIp();“. This ensures anonymized registration of IP addresses ("IP masking"). If IP anonymization is activated on this website, your IP address is shortened before transmission in member states of the European Union or other contractual states of the agreement on the European Economic Area. Only in exceptional cases the full IP address is transmitted to a Google server in the USA and shortened there.

Google, on behalf of the website operator, will use this information in order to analyse your use of the website, to compile reports about the website activities and to perform further services that are connected with the website use and the internet use. Google will in no case connect your IP address with other data of Google. Further information about how Google Analytics handles user data can be found in the Google Privacy Policy:

You can avoid the installation of cookies by adjusting the according settings of your browser software; however we would like to point out that in this case you might not be able to use all functions of this web site to the full extent. Furthermore you can block the registration of the data created by the Cookie (incl. your IP address) and related to your use of this website and the processing of this data by Google by downloading and installing the browser plugin available under

By clicking on the following link, you can prevent the data collection by Google Analytics. An opt-out cookie will be set, that prevents the data collection on future visits to this website: block Google Analytics

Information about the third party supplier:
Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001
Terms and conditions:
Privacy Policy:

III.   Data transfer and recipients

Within GLS Germany, those entities, who need your data to fulfil their contractual or legal obligations, have access to your data. Also providers, commissioned by GLS Germany, may receive data for these purposes, provided they meet the legal requirements. Those parties include Group and carefully selected non-Group third parties contractually required to provide services for or on behalf of GLS Germany. GLS Germany has concluded corresponding contractual agreements with these parties.

In regard to a data transfer to further recipients, we will only pass on your personal data if required by law, with your consent or if we are authorized for disclosure. Under these conditions, public bodies and institutions (such as prosecuting authorities) can receive your personal data if it is required by law.

A transfer of personal data to a third countries will exclusively take place if explicitly mentioned in the context of the former mentioned services.

IV.    Duration of data storage and erasure

GLS Germany stores your personal data only as long as it is necessary for the purpose. We set the duration of the storage according to operational requirements.

After expiry of the defined retention period, the data will be deleted or destroyed by us.

V.    Rights of the data subject, withdrawal of consent, exercise of rights, right to complain

1.    Rights of the data subject

As data subject you have the right to,

  • obtain the controller confirmation as to whether or not and which personal data concerning him or her are being processed (Right of access by the data subject acc. to Art. 15 GDPR)
  • obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her (Right to rectification acc. to Art. 16 GDPR)
  • obtain from the controller the erasure of personal data concerning him or her without undue delay (Right to erasure acc. to Art. 17 GDPR)
  • obtain from the controller restriction of processing (Right to restriction of processing acc. to Art. 18 GDPR)
  • receive the personal data concerning him or her, which he or she has provided to a controller (Right to data portability acc. to Art. 20 GDPR)
  • object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her. The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.  (Right to object acc. to Art. 21 GDPR)

provided the legal requirements are met.

2.    Withdrawal of consent

At any time you have the right to withdraw your consent in data processing. This also applies to consent given even before the GDPR. The withdrawal is only effective for the future and does not affect the legality of the data processed until the withdrawal.

3.    Exercise your rights

To exercise your rights or for withdrawal of your consent, please contact and declare which right you wish to exercise so that GLS Germany may take further steps required to work on your request.

Please note, that we may ask you for a proof of identity in order to protect your personal information from unauthorized access or alteration.

4.    Right to lodge a complaint with a supervisory authority

If you note any violation against our data protection regulations, do not hesitate to contact us. Furthermore, in such cases, you also have the right to lodge a complaint with a supervisory authority. (Art. 77 GDPR in conjunction with §19 BDSG)

Supervisory authority:
Federal Commissioner for Data Protection and Freedom of Information
Husarenstr. 30
53117 Bonn

VI.    Updating this privacy information

GLS Germany is entitled to update this information by publishing the amended information on this website. Developing and optimizing our services is a continuous process. So we might add new services or functions from time to time. If this affects the way your personal data is processed, we will inform you in our privacy policy.

This information was last updated on May 25, 2018.

Liability disclaimer


The content of these Web pages has been put together with the utmost care. Nevertheless, GLS Germany accepts no liability for the information provided being correct, complete or up to date.


The layout of these Web pages and their elements are protected by copyright and partially by trademark. Uses that go beyond visiting the Web pages require the consent of GLS Germany.

In particular, downloading, republication, retransmission, reproduction or other use of the image material on these Web pages as an independent file is forbidden, unless it is expressly permitted in direct connection with the image material.

External links

To make access to further information simpler for users, GLS Germany has linked to the Web pages of external providers on a small scale. As GLS Germany has no influence on the development of the linked Web pages, GLS Germany cannot accept any responsibility for the information provided on them.